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| Where does CarewellPharmacy.com deliver to? |
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CarewellPharmacy.com fills prescriptions and delivers to the following states:
NY, NJ, CT, PA
CarewellPharmacy.com delivers non-prescription products anywhere in the continental United States.
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| How can I have CarewellPharmacy.com fill my prescription? |
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Please follow the link on the Homepage to 'Fill my Rx' if you wish to fill a new prescription or 'Refill my Rx' if you wish to refill a prescription.
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SSL stands for Secure Socket Layer. It is a form of encryption used to protect private and confidential information.
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| What forms of payment does CarewellPharmacy.com accept? |
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CarewellPharmacy.com accepts American Express, Visa and Mastercard.
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| What if I can't find the item I am looking for? |
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CarewellPharmacy.com's product sections are under constant update and development. If you cannot find the item you are looking for, we may assist you. Please complete the 'Ask a Question' form and describe what you are looking for and a we will reply promptly.
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| I lost my password, how can I get it? |
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On the login page, follow the link for lost password and enter your registered user id. The password will be e-mailed to the email account you specified when your account was set up. If you have any other issues, please complete the 'Ask a Question' form and a representative will assist you.
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| Do I have to create a new account if I am filling a prescription for a family member? |
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At this time, you must create a new account for every member of your family for whom you manage their health.
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| How long will it take to receive my order? |
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If you reside in New York City, Queens, Brooklyn, or the Bronx you will receive your order within 1-3 days provided all information concerning your order is complete and accurate. Prescription Orders placed before 3pm will be delivered the next day to residents of the Brooklyn, Bronx, Manhattan, or Queens only (certain restrictions apply). All others will receive their order within 1-10 days via ground delivery services. Expedited shipping is available for an additional charge. There is no guarantee for date of delivery.
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| What are the restrictions for next day delivery to Manhattan, Bronx, Brooklyn, and Queens? |
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Next day delivery only applies to Prescription Products. All orders must be received by 3pm and must be complete and accurate. Prescription Orders placed after 2pm on Saturday will arrive Tuesday. All Prescription Orders placed on Friday will arrive on Monday.
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| What is my tracking number? |
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We will provide you with the tracking number when your order ships via FEDEX or UPS. USPS allows tracking only on Express Mail products. When delivering to Brooklyn, Bronx, Manhattan, or Queens, there is no tracking number.
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| What are the limitations of USPS Priority Mail Flat Rate Box? |
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The total weight of all items must be less than 70lbs and fit into the standard flat rate box dimensions of 11"X8.5"X5".
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| What are the limitations of USPS Priority Mail Large Flat Rate Box? |
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The total weight of all items must be less than 70lbs and fit into the large flat rate box dimensions of 12"X12"X5.5".
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| What qualifies for Bulk Item/Large Quantity Pricing? |
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Any item or items which total greater than 5 lbs and which doen't qualify for either a USPS flat rate box or USPS large flat rate box will require custom pricing. Once your order is posted we will inform you of the bulk/large quantity shipping cost before your order is processed. If you wish to know the pricing before inputting the order, please fill out the "Ask a Question" form and we will reply.
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| I have a technical problem that is not addressed in the FAQ. How can I get help? |
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Please complete the form on the 'Ask a Question' page and we will respond promptly.
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| I have a prescription related problem that is not addressed in the FAQ. How can I get help? |
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You may complete the form on the 'Ask a Question' page and we will respond promptly or you may call 866-575-7455 and speak to one of our pharmacy personnel.
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| I have a question about my order that is not addressed in the FAQ. How can I get help? |
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Please complete the form on the 'Ask a Question' page and we will respond promptly.
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| What is CarewellPharmacy.com's privacy policy? |
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CarewellPharmacy.com is committed to ensuring your privacy. The personal information we collect allows us to provide essential pharmacy services. The information you share is kept strictly confidential. CarewellPharmacy.com will never sell or otherwise misuse this information. Carewell Pharmacy does not engage in selling, renting, or loaning any of this information to any third party, and we will not release this information to any third party unless we are legally required to do so. With your explicit permission, or if you choose to enroll in any of our services, we may share this information with our partners. We may also share non-identifiable information with our partners. You can also update your information and consent at any time. You can also retrieve a copy of your contact, health, and billing information at any time. Click on the 'Privacy Policy' link at the bottom of the page for more detailed information.
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| How does CarewellPharmacy.com use my contact information? |
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We collect your name and address as a requirement of the State Board of Pharmacy for labeling purposes. We collect your phone number such that we may contact you if we need to obtain any additional information while processing your prescription or inform you of any information we may obtain while processing your prescription. It also allows us to inform you of any delays or any special handling that is required with your prescription.
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| How does CarewellPharmacy.com use my health information? |
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When you order prescriptions, we ask a few brief questions about your medical history. We are required to obtain this information by the State Board of Pharmacy to ensure prescribed medications are properly dispensed.
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| How does CarewellPharmacy.com use my billing information? |
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When you order prescription medications, we ask for your credit card information or health insurance information. We will bill your insurance company unless you don’t have any insurance. Your insurance company will receive your contact information including your name and address along with your prescription information. If you don't have insurance, your billing information will only be retained for the individual transaction you have approved.
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